At Ms Friesch, we are committed to delivering your jewelry safely and efficiently. Please read our shipping policy carefully before placing your order.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email once your order has been dispatched.

Shipping Options

• Standard Shipping — The default shipping method at checkout. Please note that standard shipping does not include a tracking number. Delivery times vary depending on your location and are approximate.
• Priority Shipping — An upgraded shipping option available at an additional cost. Includes tracking and faster delivery. Delivery times vary depending on your location and are approximate.

Delivery Times

Estimated delivery times vary by destination. These are approximate and may be affected by customs clearance, public holidays, or carrier delays beyond our control.

Customs, Duties & Taxes

All customs fees, import duties, and taxes are the sole responsibility of the buyer. Ms Friesch is not responsible for any delays or additional charges incurred during customs clearance. We recommend checking your country’s import regulations before placing your order.

Damage During Delivery

We package all orders with care. However, we are not responsible for any damage that occurs during transit. If your order arrives damaged, please contact us immediately at msfriesch.jewelry@gmail.com with photos of the item and packaging.

Order Cancellations

Orders are processed quickly. Once an order is in preparation or has been dispatched, it cannot be cancelled. Please contact us immediately at msfriesch.jewelry@gmail.com if you need to make any changes.

Returns & Refunds

For full information on returns, conditions, and refunds, please visit our Return Policy.

Contact

If you have any questions or issues with your order, please do not hesitate to contact us at msfriesch.jewelry@gmail.com. We aim to respond within 1–2 business days.