Return Policy

We want you to love your Ms Friesch jewelry. If for any reason you are not completely satisfied, please read our return policy carefully before reaching out.

Return Window

To be eligible for a return, you must contact us within 14 days of delivery and ship the item back within 30 days of delivery.

Eligibility Conditions

To be eligible for a return, your item must be:

  • In the same condition as received — unworn and unused
  • In its original packaging
  • Accompanied by proof of purchase (receipt or order confirmation)

We reserve the right to refuse a return if the item shows signs of wear, damage, or is returned without its original packaging.

Exceptions — Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Earrings — For hygiene and health protection reasons, earrings are final sale and cannot be returned or exchanged once delivered. This exception is in accordance with EU consumer rights regulations, which allow merchants to exclude pierced jewelry from the right of withdrawal. We encourage you to review your selection carefully before completing your purchase.
  • Custom Orders — Custom orders have been designed and made exclusively for you and therefore cannot be returned or cancelled under any circumstances.

Shipping Costs

Original shipping costs are non-refundable. To ensure a dedicated and sustainable logistic process, return shipping is at the buyer's expense. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

How to Start a Return

  1. Contact us at msfriesch.jewelry@gmail.com within 14 days of delivery to request a return authorisation.
  2. Once your return is approved, we will provide instructions on how and where to send your package.
  3. Ship the item back within 30 days of delivery.

Items sent back without prior authorisation will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow a few business days for the amount to appear in your account, depending on your bank or payment provider.

Damages & Issues

If you receive a defective, damaged, or incorrect item, please contact us immediately at msfriesch.jewelry@gmail.com with photos of the item and packaging so we can resolve the issue promptly.

Contact

For any questions regarding returns, please contact us at msfriesch.jewelry@gmail.com. We aim to respond within 1–2 business days.