CONTACT US

You are welcome to contact me via the contact form below or directly by mail or WhatsApp.

 

Please contact me if you have any questions, requests or ideas. I always respond within 12 hours 🙂
If you like the designs in my shop, but want something different, I’d be more than happy to accommodate requests!

Ms Friesch

Info: msfriesch.jewellery@gmail.com

+34 - 689 050 166

 

Madrid, Spain

Returns and refunds

It’s important for me that you love your jewelry. If you are in doubt, or have questions, please contact me with any concerns you have if unsure before purchasing. I make myself available daily to answer questions.

If you are not satisfied with your purchase please contact me within 2 days of receiving your item for return item address and information. 
Upon return you will receive a refund for the returned item(s) excluding  shipping costs.

In order for me to accept the returned items they must be:
► Returned 
NEWUNWORN and in ORIGINAL CONDITION.
► In the 
original packaging, including the wrapping inside and outside the gift box /bag, so the jewelry won’t move in the box /bag and the box /bag doesn’t get damaged during shipping.
► Shipped back within 3 days of delivery. The buyer will need to cover returned item shipping costs.

Due to the nature of the following items they can’t be returned or exchanged:
– Custom designs
– Personalized orders (lengthening or shortening, color changes, or other design alterations)
– In case the original design is in Gold plated (in the photos) but is ordered in Silver plated (the chosen variation), it is considered a custom order (and thus cannot be returned). 
– Items on sale
– Deposits for custom designs.

– Layaway payments (because during the time I’m reserving the item for you I’m unable to sell it to any other potential buyer).

Frequently Asked Questions

 

 Yes!

I ship WORLDWIDE from Spain. I ship with Standard Spanish Post ( Correos),

 You´ll check the Shipping fees (depending on your country) in your cart at your checkout or if you prefer please contact me. Free Shipping in Spain 
For the USA and most countries in Europe with Standard Spanish Post ( Correos) , delivery within 8-12 business days (often even much faster!).

Packages are usually shipped within 1-2 business days.
I also ship worldwide by Courrier (Shipping Cost) via DHL, FEDEX, SEUR shipping, arriving within 2-5 business days!

  • What payment methods do you accept

 

All of the Prices are in the United State Dollars.

I accept Secure payments via PayPal and Most of the Credit Cards

You can pay with a credit card via PayPal or Stripe
Your payment information is handled only by PayPal / Stripe and is never stored on Ms Friesch. 

  • Do you take custom orders?

 

​I LOVE custom orders! Jewelry can be made by your description of style, gems and materials, size and price range. You can ask for adjustments to an existing design or we can create together something from scratch! Just write me and we can discuss the details

  • Can I reserve an item?

I will happily reserve any item you like. Please, if you have such a request just write me!

PRIVACY POLICY

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through msfriesch.com

 

The information that I collect is to fulfil your order, you must provide me with certain information, such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly. I don´t collect any payment information from you, ALL payments go trough Paypal or Stripe plattform.

I rely on a number of legal bases to collect, use, and share your information, including:

  • As needed to provide my services, such as when I use your information to fulfil your order,or to provide customer support

  • When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list.

  • As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested 

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 Worldwide Shipping

Ms Friesch

msfriesch.jewellery@gmail.com

Madrid, Spain

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Privacy Policy